Remote help
Quick help without a home visit.
For simple questions and existing clients, we can help by phone or secure screen sharing — always with your permission and while you are present.
Good for
- A quick question after a home visit
- Email or app settings
- Checking whether a message is a scam
- Following up on steps we already practiced together
Your control: we never keep your passwords, never make financial transactions for you, and explain important changes before making them.
Common questions
How does remote help work?
We schedule a phone call, and if screen sharing helps, we use it only with your permission while you watch. You can end the session at any time. The price is $55 per 30 minutes.
When is a home visit better?
For setup, Wi-Fi, TVs, printers and learning new skills, being side by side usually works better. We will tell you honestly which option fits.
Schedule assistance
Ready for patient, in-home technology help?
New clients: $99 for your first visit of up to 90 minutes (regularly $149). Call, email or choose a time online.