Frequently asked questions
Questions, answered plainly.
If your question isn't here, call us — we are happy to talk it through.
Everything you need to know
Who is Solvedify HomeTech for?
Mainly older adults and their families in Naples, Bonita Springs and Fort Myers who want patient, in-person help with everyday technology.
What areas do you serve?
Naples is our primary area. We also serve Bonita Springs, and Fort Myers on selected days.
How much does it cost?
New clients: $99 for a first visit of up to 90 minutes (regularly $149). After that, $110 per hour with a 1-hour minimum. Telehealth Ready visit $110. Technology Safety Check $110. New device setup from $149. Remote help $55 per 30 minutes.
Do you keep my passwords?
No. You enter your own passwords and stay in control of your accounts. We do not keep client passwords.
Will you handle my banking or payments?
No. We can explain how an app works, but we never make financial transactions or move money for clients.
Do you provide medical advice for telehealth?
No. Telehealth help is technology help only: device, app, camera, microphone and sound. Medical care stays between you and your provider.
Do you speak Spanish?
Yes. Service is available in English and Spanish.
How do I schedule?
Call (239) 293-6227, email help@solvedify.com, or choose an available time in the online scheduler on our home page. Hours are Monday to Saturday, 9:30 AM to 3:00 PM.
Who will come to my home?
Aurelio Tobal, the founder, provides the visits personally. You work with a real local person, not a call center.
Schedule assistance
Ready for patient, in-home technology help?
New clients: $99 for your first visit of up to 90 minutes (regularly $149). Call, email or choose a time online.